Refund policy
We understand that sometimes an item may not be quite right. You're welcome to return your purchase within 30 days of receiving your order.
Return Window
You have 30 days from the date you received your order to initiate a return. Transit times are not included in this window.
Return Conditions
To be eligible for a return, items must be:
- Unused and in original condition
- In original, unopened packaging
- Accompanied by your order details or invoice
For hygiene and safety reasons, wooden toys must be returned in unopened, resalable condition. All items are inspected upon receipt.
Return Shipping
- You are responsible for return shipping costs
- We recommend using a tracked postal service
- Keep your proof of postage receipt
- Mark your package as "Returned Goods"
- Items remain your responsibility until we confirm receipt
How to Return
- Email us at contact@joyfulloom.com before returning
- Pack your item securely with your order details
- Send to our returns address (below)
- Keep your proof of postage
Refund Processing
- Returns are processed within 7 working days of receipt
- Refunds are issued within 2 working days of approval
- Refunds are credited to your original payment method
Faulty or Damaged Items
If you receive a faulty or damaged item:
- Contact us immediately at contact@joyfulloom.com with photos
- We will arrange a replacement or full refund at no cost to you
- Return shipping is covered for faulty or damaged items
Important Notes
- We reserve the right to refuse refunds if return conditions are not met
- This policy does not affect your statutory rights under UK consumer law
Contact Us
Email: contact@joyfulloom.com
Phone: +44 7537 173821
Business Hours:
Monday: 10:00 AM – 5:00 PM
Tuesday – Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday – Sunday: 11:00 AM – 9:00 PM
Returns Address
Joyfulloom Returns
Unit 7, Thames-Side Studios
London, SE18 5AU
United Kingdom
Operated by Vumra Commerce Ltd (Company No: 16707665)