Terms of service

Company Information

This website is operated by VUMRA COMMERCE LTD, a company registered in England and Wales.

Company Registration Number: 16707665

Registered Office Address: 71-75 Shelton Street Covent Garden London, WC2H 9JQ United Kingdom

Trading Address: Unit A2, Lattersey Hill Trading Estate Benwick Rd, Whittlesey Peterborough, PE7 2JA United Kingdom

Email: contact@joyfulloom.com Phone: +447537173821 

Business Hours

  • Monday: 10:00 AM – 5:00 PM
  • Tuesday: 10:00 AM – 7:00 PM
  • Wednesday: 10:00 AM – 7:00 PM
  • Thursday: 10:00 AM – 7:00 PM
  • Friday: 10:00 AM – 9:00 PM
  • Saturday: 11:00 AM – 9:00 PM
  • Sunday: 11:00 AM – 9:00 PM

By accessing Joyfulloom.com or purchasing from us, you agree to these Terms of Service, including any additional terms and policies referenced here. If you do not agree, please do not use our website or services.

1. Online Store Terms

  • You must be at least the age of majority in your location, or have the consent of a parent/guardian to use this site.
  • You may not use our products for any unlawful purpose or violate any applicable laws.
  • Any violation of these terms may result in termination of services.

2. General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.
  • Your content (excluding payment details) may be transferred unencrypted across networks.
  • You agree not to reproduce, copy, or sell any part of our services without our written permission.

3. Accuracy & Updates

  • We do not guarantee that all information on our website is accurate, complete, or up to date.
  • Historical information is provided for reference only.
  • We reserve the right to update content at any time.

4. Modifications to Services & Prices

  • Prices for our products may change without notice.
  • We reserve the right to modify or discontinue any product or service at any time.
  • We are not liable for price changes, modifications, or discontinuations.

5. Products & Services

  • Some products may be available exclusively online and may have limited quantities.
  • We make every effort to display product images and colours accurately, but cannot guarantee exact matches due to variations in natural wood grain and finish.
  • Personalized items are custom-made to order and cannot be cancelled once production has begun.
  • We reserve the right to limit sales, update product descriptions, or discontinue items.
  • All wooden toys meet UK safety standards for children's products.

6. Billing & Account Information

  • We reserve the right to refuse or cancel any order.
  • If changes are made to an order, we will notify you by email or phone.
  • You agree to provide accurate and up-to-date billing and account details to ensure successful transactions.

7. Optional Tools

  • We may provide access to third-party tools.
  • Use of these tools is at your own risk, and you should review their terms separately.

8. Third-Party Links

  • Our services may include links to third-party websites.
  • We are not responsible for the accuracy, security, or practices of external websites.

9. User Comments & Feedback

  • Any feedback, comments, or suggestions you provide may be used by us without restriction.
  • We reserve the right to remove content that is unlawful, offensive, or violates these Terms.

10. Personal Information

  • Your submission of personal information through the website is governed by our Privacy Policy.

11. Errors & Omissions

  • Occasionally there may be errors, inaccuracies, or omissions in product descriptions, pricing, promotions, or shipping details.
  • We reserve the right to correct these at any time without prior notice.

12. Prohibited Uses

You may not use our site or services for:

  • Any unlawful purpose.
  • Infringing on intellectual property rights.
  • Harassing, abusing, or discriminating against others.
  • Uploading or transmitting malware, viruses, or harmful code.
  • Spamming, phishing, or fraudulent activities.

Violations may result in termination of your account or services.

13. Product Safety & Age Recommendations

  • All products include age recommendations and safety warnings where applicable.
  • Parents and guardians are responsible for supervising children's use of our toys.
  • Small parts may present choking hazards for children under 3 years of age.
  • Always follow the safety guidelines and age recommendations provided with each product.

14. Limitation of Liability

  • We do not guarantee that our services will be uninterrupted, timely, secure, or error-free.
  • We are not liable for any indirect losses, including lost profits, revenue, or data.
  • Your use of our services is at your own risk.

15. Indemnification

You agree to indemnify and hold VUMRA COMMERCE LTD harmless from any claims, damages, or legal actions arising from your violation of these Terms.

16. Severability

If any provision of these Terms is found unenforceable, the remaining sections will still apply.

17. Termination

  • These Terms remain effective unless terminated by you or us.
  • We may terminate your access at any time if you violate these Terms.

18. Governing Law

  • These Terms are governed by the laws of England and Wales.
  • Nothing in these Terms affects your statutory rights under UK consumer law.

19. Changes to Terms

  • We may update or modify these Terms at any time.
  • Continued use of our website constitutes acceptance of the updated Terms.

Contact Us

For any questions about these Terms of Service, please contact us at:

Email: contact@joyfulloom.com Phone: +447537173821  

Business Hours

  • Monday: 10:00 AM – 5:00 PM
  • Tuesday: 10:00 AM – 7:00 PM
  • Wednesday: 10:00 AM – 7:00 PM
  • Thursday: 10:00 AM – 7:00 PM
  • Friday: 10:00 AM – 9:00 PM
  • Saturday: 11:00 AM – 9:00 PM
  • Sunday: 11:00 AM – 9:00 PM