Shipping policy
Everything you need to know about how your order reaches you. If anything here is unclear, email us at contact@joyfulloom.com and a real person will answer.
Free delivery on every order
Shipping is free on all UK orders. No minimum spend, no thresholds, no surprise charges at checkout. The price you see on the product page is the price you pay.
How long it takes
Your order will arrive within 5–7 working days.
That is the full window from the moment you place your order to the moment it lands on your doormat — not from dispatch. It breaks down like this:
| Stage | Time |
|---|---|
| We pick, check and pack your order | 1–2 working days |
| Your parcel travels to you | 3–5 working days |
| Total | 5–7 working days |
Working days are Monday to Friday and exclude UK public holidays. Orders placed at the weekend or on a bank holiday start processing the next working day.
Delivery to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands can take an extra 1–2 working days.
Where we deliver
We ship across the whole of the United Kingdom, including Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands.
We do not currently ship outside the UK.
No customs charges, no import duties, no unexpected fees. All prices include UK VAT where applicable, and nothing further is collected on delivery.
Who delivers your parcel
Your order is delivered by Royal Mail or Evri, depending on your postcode and the size of your parcel. Both offer full tracking and both will attempt delivery and leave a card or a safe-place note if you are out.
Every order is tracked at no extra cost. We do not offer an untracked option, because we would rather you always know where your parcel is.
What happens after you order
- You order. A confirmation email lands straight away with your order number and everything you bought.
- We pack it. Every order is checked and packed by hand. If anything is not right, we contact you before it ships rather than sending it anyway.
- We dispatch it. A second email arrives with your tracking number.
- You track it. Tracking can take up to 24 hours to show its first scan. That is normal and does not mean anything is wrong.
- It arrives. Within 5–7 working days of ordering.
Tracking your order
Your tracking number arrives by email the moment your parcel leaves us.
If tracking has not moved for more than five working days, do not wait it out — email us with your order number and we will chase the carrier on your behalf. You should not have to do that yourself.
Getting your address right
Please double-check your delivery address before you complete your order. Most delivery problems start here.
We deliver to both home and business addresses. If you need to change an address after ordering, email us immediately — we can usually amend it if the parcel has not yet been dispatched.
If an order comes back to us because the address was wrong or incomplete, we will get in touch to arrange redelivery. A further delivery charge may apply in that case.
If something goes wrong
We would rather over-explain this than have you wonder.
Parcel damaged in transit. Photograph the parcel before opening it if you can, and email us within 48 hours of delivery. We will replace it or refund you.
Tracking says delivered but nothing arrived. Check with neighbours and your usual safe place first, then email us. We will open an investigation with the carrier.
Parcel appears lost. We treat a parcel as lost 12 working days after dispatch. At that point we will send a replacement or issue a full refund — your choice.
Delivery is taking longer than promised. Email us. Even if the delay is the carrier's, chasing it is our job, not yours.
In every one of these cases, you are covered. You will not be left arguing with a courier.
Delays we cannot control
Most orders arrive inside the stated window. When they do not, it is usually adverse weather, carrier network disruption, or a peak period such as Christmas or Black Friday.
We cannot guarantee delivery dates during peak periods, but we will always tell you if we expect a delay rather than letting you find out from silent tracking.
A few addresses we cannot reach
- Countries outside the United Kingdom
- PO Boxes in some cases — contact us to confirm before ordering
- BFPO and military addresses — contact us and we will try to arrange it
Returns
If something is not right, you have 30 days from delivery to return it. Full details are on our Returns Policy page.
Packaging and safety
Every order is packed securely to survive the journey. Our products meet UK safety standards for children's products, and anything with small parts or an age restriction is clearly marked on the product page.
Wholesale and bulk orders
Buying in quantity, or for a shop, nursery or event? Email us and we will put together a custom quote including shipping.
Talk to us
Real people, real replies, usually within one working day.
Email: contact@joyfulloom.com Phone: +44 7537 173821
When we are here
| Day | Hours |
|---|---|
| Monday | 10:00 – 17:00 |
| Tuesday | 10:00 – 19:00 |
| Wednesday | 10:00 – 19:00 |
| Thursday | 10:00 – 19:00 |
| Friday | 10:00 – 21:00 |
| Saturday | 11:00 – 21:00 |
| Sunday | 11:00 – 21:00 |