Shipping policy
Shipping Coverage
We currently ship to the following region:
United Kingdom 🇬🇧
We do not currently offer international shipping outside the UK.
Shipping Costs
United Kingdom: FREE SHIPPING on all orders
- No minimum order value required
Order Processing & Fulfillment
- All wooden toys are carefully prepared and quality-checked before dispatch
- Orders are processed and dispatched within 1–2 business days (Monday–Friday)
- Orders placed on weekends or UK public holidays will be processed on the next business day
- You will receive a confirmation email once your order has been dispatched
Estimated Delivery Times
United Kingdom:
- Standard Delivery: 2–4 business days from dispatch
- Tracked Delivery (Royal Mail Tracked 24): 1–2 business days from dispatch (if selected at checkout)
Important: Delivery times are counted from the moment of dispatch, not from the order date. Please allow 1–2 business days for order processing before dispatch.
Tracking Your Order
- Tracked Shipping: Full tracking is available if you select Royal Mail Tracked 24 at checkout
- Once dispatched, you'll receive a tracking number via email
- You can track your parcel at Royal Mail Track & Trace
Delivery Address Requirements
- Please ensure your delivery address is complete and accurate
- We deliver to residential and business addresses
- Orders returned due to incorrect or incomplete addresses will require an additional shipping fee for re-delivery
- Joyfulloom reserves the right to cancel or refuse replacement orders where address details provided are inaccurate
Lost or Delayed Packages
- UK Orders: Packages are considered lost only after 12 business days from dispatch
- If you suspect your order is lost or significantly delayed, please contact us at contact@joyfulloom.com with your order number
- We will investigate with the courier and arrange a replacement or refund if necessary
Undelivered Packages
If a package is returned to us as undeliverable due to:
- Incorrect address provided by customer
- Customer unavailable for delivery
- Customer refusal to accept delivery
The customer will be responsible for return shipping costs and any re-delivery fees.
Customs, Duties & Taxes
- UK Orders: No additional customs duties or import taxes apply
- All prices displayed include UK VAT where applicable
Product Safety & Packaging
- All wooden toys are securely packaged to prevent damage during transit
- Products meet UK safety standards for children's toys
- Please inspect your order upon delivery and report any damage within 48 hours
Wholesale & Bulk Orders
For large or wholesale orders, please contact us directly for custom shipping quotes:
📧 Email: contact@joyfulloom.com 📞 Phone: +447537173821
Shipping Restrictions
We cannot ship to:
- PO Boxes (in some cases - please contact us to confirm)
- Military addresses (BFPO) - please contact us to arrange
- Countries outside the United Kingdom
Contact Us
For shipping enquiries, please contact us at:
📧 Email: contact@joyfulloom.com 📞 Phone: +447537173821
🕐 Business Hours
- Monday: 10:00 AM – 5:00 PM
- Tuesday: 10:00 AM – 7:00 PM
- Wednesday: 10:00 AM – 7:00 PM
- Thursday: 10:00 AM – 7:00 PM
- Friday: 10:00 AM – 9:00 PM
- Saturday: 11:00 AM – 9:00 PM
- Sunday: 11:00 AM – 9:00 PM
Dispatch Address: Unit 7, Thames-Side Studios London, SE18 5AU United Kingdom